Posts Tagged ‘clients


Posted on: May 27, 2009

Too good not to share – via Renegade Agency Confessional

I can’t remember what life was like before YouTube.


I bought my car from a dealership client.

Worst. Decision. Ever. 

The car pretty much sucks. In the first 6 months the check engine light came on 3 times and the second time flat out broke down the morning I was headed up to LA for the weekend. The problems were all generally the same (involving an engine coil that is a known defect in the year and make of my car) and each time I was told it wouldn’t happen again.

I later disovered that the brand’s policy to fix this well-known defect is not to replace the coils until the car is brought in 4 times, purely because their assholes. I didn’t need a 4th time, by the 3rd time I was frustrated and disappointed. 

It was a horrible experience; customer service was astrocious and they brushed their hands of me by saying “well the brand says we can’t do anything, so you’re really not our problem”. It took me dropping the name of the agency principal to get the approporate level of treatment. While I appreciate the fact that I had the connection to get treated well, I couldn’t help but wonder what would have happened if I didn’t have that. 

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Posted on: August 28, 2008

I spent most of today at a client meeting and I actually enjoyed myself.

The client was gracious but stern, interested but respected our expertise. Maybe its the lack of sleep or remnants from my sick day this week…or maybe I just don’t go see clients often enough.

Client approved my first Behavioral Targeting campaign (woooo). I’m excited to get to use all the sneaky big brother stats the web stores about everyone (even you!). Lack of privacy slightly creeps me out, but its so beneficial as an advertiser! I’ll keep all ten of my readers updated on what I find 😉


February 2018
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